Mobile Number Portability: Frequently Asked Questions

The long-awaited mobile number portability finally became reality on Wednesday, empowering consumers to change providers conveniently.

What is mobile number portability?

Allows subscriber to opt for service provider of his choice but retain his mobile number. The number gets ported to the new provider.

Mobile Number Portability: Does it allow a technology switch?

Subscriber can stay with same technology, GSM/CDMA. Also change to CDMA or vice versa. Both post-paid & prepaid subscribers can use it.

How long will it take to port a number?

Seven working days. Fifteen days in J&K , North-east

How expensive?

Will cost Rs 19, to be collected by new service provider.

Can you retain your number in another city?

No. You can’t change circles.

How frequently can you switch service providers?

A subscriber must be with a provider for at least three months.

The process- Step 1

To switch, send the following text PORT mobile number to 1900.

You’ll get an eight-digit alphanumeric code and expiry date for it. This is the unique porting code.

 The process-Step 2

Approach service provider you have opted for with unique code. Carry address & ID proof/ photograph/ application form with unique code & mobile number. Complete this process within the expiry date that came with unique code

Operator will take request to mobile portability clearing house. Clearing house will get your number deactivated from existing provider and activate new one.

The process- Step 3

You’ll then get text from new provider mentioning date & time when phone will go through a no-service period.

This is when switching of service providers will happen. Phone will be out of use for couple of hours — between 12 pm and 5 am.

Courtesy: ET